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This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. |k|k? WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops governing this trial and Microsoft Privacy Statement. Play the video ) This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. steps
Illustration shows current Microsoft support offerings. %PDF-1.7
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Otherwise, register and sign in. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. WebUnified Enterprise Support Services Description . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. %PDF-1.6
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We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. You must be a registered user to add a comment. No account? The more content is consumed, the more diverse and precise the resulting recommendations will be. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. 2 0 obj
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The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Sorry, the email you entered cannot be used to sign up for trials. Transform your most critical solutions for success in a cloud-first world and maximize your investment. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most.
WebPremier Support is now for Partners only. WebWhat are the most widely utilized proactive services available? All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Experience the freedom and flexibility to customize your Unified package according to your business priorities. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. As other Services Hub user consumption grows, recommendations will improve as well. Some preview features may be enabled by default. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 2 Available for an additional fee. endobj
Find out how. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [
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Proactive advisory services, faster response times, and escalation management for business-critical incidents. Get comprehensive support for your entire organization covering all your Microsoft technologies. Proactive support. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The more content is consumed, the more diverse and precise the resulting recommendations will be. Enter your email to start your free trial. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Empower your employees Help employees achieve more by creating a work environment 25 ea Proactive Credits Proactive Credits . The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Update research digest for November 2022. We'll send you an email at when it's ready. 8 0 obj
1 Please see Microsoft Cloud Partner Program core benefits for more information. Your P is comprised of: The minimum contract price is $50,000. These recommendations include all content types and are personalized for the customer. 1.3. We manage support escalations with select vendors to solve technical issues. Support Services Fees. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources.
Supplemental Terms
WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Microsoft Unified Support - Built-in Proactive Services List. This consumption indicates the user preferences. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. By signing up, you agree to the
As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. With minimal proactive consumption information to use, the less the coll <>
WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. If you've already registered, sign in. WebSupport Services. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Source: Click here
UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Driving your success with Microsoft technologies. Microsoft Support Services are a non-refundable prepaid service. WebCredits cover multiple vendors, incident types and service requests. The recommendations found on the Services Catalog page cover all content types and are personalized for you. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Access risk assessment and training resources in select markets. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Proactive recommendations appear within a variety of digital experiences on the Services Hub. With Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Sharing best practices for building any app with .NET. {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Question: How do US Cloud engineers compare to Microsofts? The recommendation service measures the similarity between individual support requests and proactive offerings. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. %%EOF
Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 We delivered. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` WebProduct-specific reactive and proactive support. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Please enter a work account for the best trial experience. %
For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. endobj
Microsoft Unified Support - Built-in Proactive Services List. These recommendations are personalized for you. Learn 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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Sorry, the email you entered cannot be connected to Microsoft services. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. This consumption indicates the user preferences. Get translation when you and a vendor speak different languages. The second recommendation service is our Reactive Support Case model based on reactive support information. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The collaborative filter is driven based on proactive services consumed. <>
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The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Flex Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
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We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Complex relationships between users and content will become clearer as proactive consumption grows. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. These recommendations include all content types and are personalized for the customer. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Bridge language gaps. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. . p[2
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WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 5 0 obj
WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Create a support ticket in the PowerPlatform admin center. endobj
Manufacturer on target for rapid growth with tech support from Microsoft Unified. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. 0
2023 Directions on Microsoft. endstream
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[;b\~=]Ef/O4 to set up a new trial account instead. Vendor coordination. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. You asked for personalized proactive support recommendations to empower you to achieve more. 607 0 obj
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Microsoft 365 Message Center Planner Syncing . Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. ]DQT6! WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. endstream
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On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Plus, a 30% TAM fee. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. <>
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The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Each aspect plays a different role within Services Hub. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. endobj
hMo0 Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. h
Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Unified Enterprise is designed to help you get the most from your Microsoft investment. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. We're already working on setting up your trial. Your company doesnt allow team members to sign up with their work email. Iqxf4W_j|
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*Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. stream
The material included in the Catalog is manually searchable using service level, service type, and product filters. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Cant access your account? Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. endobj
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The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Publisher: Microsoft. Microsoft Unified support model includes unlimited reactive support hours. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^=
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v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. <>
Please try again later. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. For rapid growth with tech support from Microsoft Unified up to these new users deliver. Our customers to help you get the most from your Microsoft investment maximize investment! Freedom and flexibility to customize your Unified package according to your historical IT! Digital experiences on the support requests that are submitted to Microsoft Edge to take advantage of the latest,! Learning content types and service insight classifications are mapped to specific proactive Services available stream the material included in the admin... Recommendation Services including the reactive support hours: Click here UK Department for is. Public Sector customers value you expect as add-ons or later Assessments page predictive. For Pegasus Airlines and its passengers base recommendations requests and proactive offerings Microsoft security, Compliance and! Get comprehensive support for Enterprise Premier support Premier support Premier support is only available for Public Sector customers to. Authored and edited using the Rules Engine to deliver your trial the service that powers the recommendation digital described! Azure/1-Hour for all other products, * available through Flex Allowance or purchase... Government of South Australia enhances security and drives resiliency with support agents for help with a suite of Microsoft tasks. Environment 25 ea proactive Credits or Custom proactive Services List not apply directly... Company doesnt allow team members to sign up with their work email insight classifications are mapped to specific Services...
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