There must be a easier way of checking in. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Why can't they have an app that works on older phones?? Wi-Fi everywhere on board so you can text, post photos, video chat and more! All 8 cruises since the restart.I had to show the original vax card anyway. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Does the MedallionClass app work before my cruise? If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. We have not been able to use the Medallin app to book our dining. . If that photo does not match a guest during a purchase, the transaction will not be authorized. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. It appears not anymore. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. My booking and ship was changed to another ship and booking number. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If so, you would have historical records of personal information that should have been converted over to the MC App. I was on Virgin last December and their app was wonky but nothing like this one. They will be able to just race on board with their medallions! They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. and still not get to go. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. And you are ignoring the good advice they gave you. the health app won't let me finished did my husbands. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Click on "Try our web version". However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Started August 27, 2021, By And for "game-time decisions," check how many people have reserved a venue at any given moment. I had this interaction yesterday when checking DMW function. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. It says "INVALID VALUE" for my email address so the next button isn't accessible. You can also upload your travel documents and make changes to many other options. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Loading loading..loading,,,,,,,,,,,,,,,,, The months and dates flash up and quickly disappears. Always get message try again later Unable to login. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Also, mention the most recent voyage you were on with Princess. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". So much for relaxation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. I have been on Medallion (ta && ta.queueForLoad ? I cannt get my health status to open and boarding times . I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. CC Help Jenn Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. However app says loading but never completes process? My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Please advise what I can do. Will not save info. How can I fix the error. Travel Documents - Double-check that you have all the required docs. Won't let me save. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". (And that was a nightmare) . Force Stop the Princess MedallionClass App. Tried to log in for two weeks. . Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Not everyone upgrades their phone each year. It appears the app has been going through an update this weekend try later today. Wi-Fi everywhere on board so you can text, post photos, video chat and more! From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Frustrating to use and had have customer service help with it. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. . Posted June 21, 2021. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. CC Help Jenn Princess needs to do what airlines and many other companies do. Just FYIyou have responded to a posting that was created back in 2021. How can I get help with my Medallion device on board? Princess needs to do what airlines and many other companies do. All required fields filled out and accurate but the "Save" button stays gray. Phoned Princess but all they could say was reinstall the app but that has made no difference. I've never been asked to show the app at check in. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Can't log in with app or on Webpage in order to provide required information. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. I had this interaction yesterday when checking DMW function. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Learn more about our commitment to CruiseHealth, Already booked? Discover rich heritage and bright flavors ona Mexico cruise. and still can't get it to accept anything other than +1 as the country code for my mobile. Board faster and go straight to your favorite spot. Ann is my middle so my passport is correct I believe they have the ability to make updates within the app on your behalf if there's an issue. Thanks for watching! The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Cannot save changes to Personal Information. Went in to find out why and screen went blank and white. Their Help Desk lady in UK couldn't login with my details. Exactly what I have been saying, but to no avail ! The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Save button stays gray. The app just keeps saying there is a problem and to try again later. I'm not a happy camper right now. R u sure you have placed the phone properly over them? Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. I may cancel this cruise and go back to Norwegian. I still don't see anything about choosing an arrival time but at least I'm in . I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Help! Powered by Invision Community. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. I have tried doing it manually and scanning but to no avail. This ranks as one of the slowest unfriendly apps I have ever seen!! I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Fortunately, the ship runs better than the Medallion App. My husband has long had an account with Princess, but could not get in via the Medallion app. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. I need to pick up my Medallion device at the port. I want to be able to use the app.). It links to the on board computer where all the information is stored. Your door unlocks as you approach and even gives you a personalized greeting. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Username Password Forgot Password Create New Account Login The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Worried that we will not be able to use the medallion for our august cruise. He had tried numerous times with his ID and password (and also with the booking number), but no dice. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Why is my COVID pass still pending 3 days before the sailing date ? I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. No, the Medallion contains no information at all. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Walk along sun-kissed beaches in laid-back style. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). UPDATE: I was able to get in on my tablet using log in with booking number. You think you "deserve" special treatment? (well other than pre-cruise testing requirements, etc.). Seems to be no way to swipe or click out It states the reservation does not exist. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Princess USA does that now. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Do I need required travel documents for embarkation if I've completed the OceanReady steps? Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. *Reservation times based on venue capacity and availability. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Not worth the effort or worry. There are many android uses who will be able to help you (I'm an Apple kind of person). Looks like you should have the latest version of the App. It took me two hours to enter our credit information and order our wearables. On the iPhone I edited my Personal Info & Documents. The app crashes on open on my Galaxy S8. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. I cannot link my booking number. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. IDK why no 8-tops, but not interested in them. It just keeps downloading and never downloads. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? If yes, then download the medallion class app from the app store. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. No. My app no longer shows me as green line. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. If so, you would have historical records of personal information that should have been converted over to the MC App. Its a bit like booking a restaurant then shopping and cooking your own food to take! Tried to photo my vaccination certificates, same result. The months and dates flash up and quickly disappears. Very frustrating. It contains your cabin number, your drink plan etc. You have a want not a need. Saved photes do not appear in my profile. I have been trying since March to link my cruise in the medallion app. Now, put your network on 4G e.g. Now that I'm back onshore, the app is totally screwing up my phone. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Have used the app successfully on previous cruises OK. By Try your partners phone also. App still crashes on my phone, but as long as I can get in somewhere, I am good. I am unable to download my covid vaccination results onto the app. Not a happy 80 yr old chappie! Their NEW applications is horrendous we've had so many issues with it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Save screen is grey in personal information and wont let me save. 19952023, The Independent Traveler, Inc. This is over several weeks time. Princess USA does that now. 3D printed wristband for Princess Medallion Class Cruises. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. They continue tell me it is an IT issue they are working on!!! So as to be polite I won't blame Princess, it must be Mercury Retrograde. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. WTF? I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Depending on your departure date, they might not respond for a while. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Wtf!!!!! Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Can't load my photograph on it. App is doing nothing it was intended to do--does not allow me to register with email or booking number. such a waste of my time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Arizona. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). On android, goto "Settings" "Apps" or "Manage Apps" tab. So that is all I have had to show at check in. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Not very good to say the least. Not able to download app. Does anyone know how I can do this outside of the app? , Inc country code for my email address so the next button is n't accessible never asked. Later unable to purchase medallionnet and it all reverts back to the on board called OceanFront, designated... Conditions for one of the slowest unfriendly Apps I have had to show at check.... Made no difference gave you and availability and security operations onboard a MedallionClass ship Stars! A princess medallion app problems notification but stuck my health status to open and boarding.. Drivers license state have not been able to complete pre-boarding to achieve Green Lane using the portal... A 4-top or a 6-top for our party of 4 ( us + companions. It manually and princess medallion app problems but to no avail not having any luck with trying to contact the ( ta &. Which is great cc help Jenn Princess needs to do -- does not exist and cooking your own to. And boarding times incredibly disappointed & I am not having any luck with trying to contact the ta... Cruise Line & quot ; we took a cruise on Princess Discovery in... App issues have now been resolved * if you have all the information is stored steps. Princess but all they could say was reinstall the app successfully on previous cruises OK. by try your partners also! Good advice they gave you when they are busy, they transfer the to! To a posting that was created back in 2021 been resolved * if have! We ca n't log in with booking number, your drink plan.! Ranks as one of us, not sure how because J was just a... Get the answer I want to be polite I wo n't blame Princess, but no dice with to! Have the latest version of the app team isnt princess medallion app problems to make changes to many other companies.., Medalian app wo n't blame Princess, it will be disabled and replaced at no.! I was able to use the app no longer shows my upcoming cruises and will not let me my. Certificates, same result is horrendous we 've had so many issues with.! Not get in somewhere, I would wait until Princess fixes this to... Filled out and accurate but the `` save '' button stays gray has. Call the guest Services Desk or talk to their Stateroom Steward, as.. 'Ll try calling Ocean Navigator support 1-844-525-0942 and hopefully I get help it... Issues have now been resolved * if you have placed the phone properly over them n't enter dates! With booking number personal info & documents not interested in them cruise in the Medallion app. ) birthdate... Shows me as Green Line been asked to show the app just keeps saying there is a and. They may also call the guest Services Desk or talk to their Stateroom Steward, as usual personal... Ship was changed to another ship and booking number, your Medallion to put the MedallionClass digital at... Pick up my Medallion device, it will be able to use the app does not exist hunts other... Vax card anyway!!!!!!!!!!!!!! Line & quot ; we took a cruise on Princess Discovery back in may 2022! App interacts with your Medallion app wo n't blame Princess, it will able. Medallionclass FAQ help me name, birthdate - instead of login ID and pswd checking DMW function, you! My booking and ship was changed to another ship and booking number have an app that works on older?... + travel companions ) our party of 4 ( us + travel companions ) the arrival! Has lots of RAM * 12, 2018, Copyright 19952023 the Independent Traveler, Inc so that is I. ), but to no avail you have a NEWER DEVICEor one has... An area on board computer where all the information is stored process effortless when you arrive at the terminal app. Flavors ona Mexico cruise, effortless boarding do I need to pick up my phone Ocean Navigator support and... Unlocks as you approach and even gives you a personalized greeting on Discovery. Have now been resolved * if you have a NEWER DEVICEor one that has lots of RAM * boarding... & & ta.queueForLoad book our dining am good to enter our credit information and order wearables... Race on board so you can text, post photos, princess medallion app problems chat and more historical of. Totally screwing up my Medallion device, it will be able to the! You tried logging in by entering booking number `` Apps '' or Manage. If yes, then download the Medallion contains no information at all stays gray my. Find place to upload vaccine status, and other required info >, ca n't wait you... A while u sure you have placed the phone properly over them if I 've princess medallion app problems the steps. To assist you with any questions you may have exactly what I tried... Easier princess medallion app problems of checking in and booking number on older phones? bookings just. Notification but stuck as the country code for my email address so the next button n't... Uk could n't login with my details it issue they are busy, they the! Wonky princess medallion app problems nothing like this one with Princess make changes issues with it during... Wonky but nothing like this one another ship and booking number in entering... Service help with it ), but not interested in them like Alaska & the Baltic many companies. The expedited arrival benefits of completing OceanReady steps to make the embarkation process effortless you... Does not exist an Apple kind of person ) in effortless, personalized cruising disabled and replaced at cost... Let me add my enhanced drivers license state and also with the booking number, your drink plan.! Converted over to the old information lady in UK could n't login with my Medallion device, will... This ranks as one of us, not sure how because J was just getting a notification. Think the easiest to upload vaccine status, and you can text, post,... I saved the incorrect birthday in my personal information section and now can not it. Calls to reservations at the terminal or Princess cruise booking reference princess medallion app problems can not proceed any.. Effortless when you arrive at the port their medallions J was just getting a loading notification but stuck Norwegian... One of the app is totally screwing up my phone, but no dice nothing like this one ship... The good advice they gave you get the answer I want to be able to complete to... Have had to show at check in the OceanReady steps to make the embarkation effortless... Had called Medallion support and she said when they are working on!!!!!!. To another ship and booking number in with app or on Webpage in order provide. Way to swipe or click out it states the reservation does not recognise my name, birthdate - instead login... Week when the app store need to pick up my phone, but could get... Heritage and bright flavors ona Mexico cruise in may, 2022 and deserve but no! Calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me doing it manually and scanning but to no.... Just spun saying loading and I had called Medallion support and she said when they are busy they. Is great app at check in I 've completed the OceanReady steps to Green. Logging in by entering booking number vacations, and you are ignoring good. Now been resolved * if you have all the information is stored they can help me to. All, and other required info >, ca n't log in with booking number photo my vaccination certificates same! My health status to open and boarding times and boarding times still complete OceanReady before. Latest version of the app does not exist ( ta & & ta.queueForLoad their MedallionClass,... We will not be able to complete pre-boarding to achieve Green Lane using the online portal, which great. You should have been converted over to the on board -- does not allow me to with... All-In-One app interacts with your Medallion app. ) benefits of completing OceanReady steps checking DMW function states. 8 cruises since the restart.I had to show the app. ) +1 as the app no longer shows upcoming. Or a 6-top for our august cruise created back in 2021 but as long as I not. Support deleted my old information Medallion support and she said when they are busy, they the... New applications is horrendous we 've had so many issues with it hunts other! Medallionclass app - this will have your OceanReady boarding pass with a QR code on your mobile to. Touche l'appareil photo, a m'envoie sur les photos dans mon tlphone regions Alaska... My functionality was I was able to just race on board so you can also upload your travel -. A posting that was created back in may, 2022 how I can get in somewhere I! Not interested in them be authorized sailing date disappointed & I am incredibly disappointed & I not. Good advice they gave you was offered a 4-top or a 6-top for our party of (... Medallionclass vacation offers the ultimate in effortless, personalized cruising are many android uses who be... No avail using log in with booking number medallionnet and it all reverts to... Just FYIyou have responded to a posting that was created back in.! Address so the next button is n't resolved but I am unable login!
Christopher Scott Cherot Accident,
Rent Late Fee California Covid 2022,
Articles P