July 2020 . - For normal wear and tear defects, or by their nature consumable parts (e.g. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. Why Buy Philips Hue LED Lights and Globes? Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and … … All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. Warranty applies to Philips HID bulbs purchased in Australia with which a warranty card was included in the packaging or provided by the product seller. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. For consumers. - To third party applications used on- or with your products. Your privacy; Features. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. Close. Get started in 3 steps. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. This is not a complete statement of your legal rights as a consumer. - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. 488. Our remedies under warranty will not extend or renew the applicable warranty period. Your home and connected devices. Please read the, Selected products I have two BR30 downlights, which have gone into a partial failure state. So don’t let darkness win, choose Philips and start driving at night with greater confidence and control. non-stop use in a commercial environment. It is best to provide a legible and unmodified receipt or sales invoice. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. It is for my UK bought ones, anyway. Please expect a longer than normal response time as a result of recent current events. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. - If repairs or product modifications have been carried out by unauthorized service organizations or persons. (, Warranty policy for Personal Care, Mother & Child Care and Household products. The new outdoor range adds more flexibility to the Philip Hue system. For any query/assistance kindly contact_us on: [ 18001035977 ] Operating Voltage: 230 volts Includes: LED Bulb with Hue Bridge Base B22 All Hue products require a Hue Bridge (Gen 1 or Gen 2) to function. - If the defect is the result of excessive use outside the intended purpose, e.g. All rights reserved. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. 3. In fact, we do not need to COVID disinfect light switches anymore because OK Google looks after our contactless lighting needs. We appreciate your patience and understanding as we work to provide support as quickly as possible. In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. This warranty is only valid and enforceable in Australia and New Zealand. Buy Philips Hue White E27 Starter Kit from Kogan.com. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. 11. With Philips Hue, you can make your Christmas truly magical. Add intelligent lighting to your home with this starter kit and control the light using your smartphone or tablet by connecting to a variety of compatible apps. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. Has anyone successfully received a warranty replacement on a Philips Hue bulb? Discover our professional and consumer Philips lighting products. The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. Alterations in design and technical specifications reserved. Control your smart lights quickly and conveniently with the Philips Hue app. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. 5. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever. Philips Audio and Headphones products Warranty against Defects. The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data. The more you can see, the better you perform, the faster you react and the safer you are. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Warranty Period. The contact details can be found on: www.philips.com/lighting. For your home. Lighting. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. For professional, Returns, Replace, Refunds and Cancellations. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. Back Smart speakers. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty;. 2 years I think. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. It combines brilliant and energy-efficient LED light with intuitive technology. Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. Hue app . More from us. Outdoor luminaires. Learn about Wifi products Getting started Features Fix a problem Warranty and safety. Australia ... Home. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Contact us; About Signify; For professionals. Suggestions. … For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. *The Philips extended warranty program only applies to Australia and New Zealand. We encourage you … Free delivery on orders over $100 for all orders placed via www.philips.com.au Philips products are designed and manufactured to the highest standards and deliver highquality  performance, ease of use and ease of installation. - All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address of the Supplier, the date and place of purchase and identifies product. View Entire Discussion (15 Comments) More posts from the Hue community. Sorry, your subscription to our newsletter failed. Indoor luminaires. In order to claim under this Additional Warranty you must telephone us on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the. 4 years ago. The lifetime mentioned on the packaging is an … - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities done by yourself, such as regular maintenance, saving or restoring data. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty applies to Philips HID bulbs purchased in India with which a warranty card was included in the packaging or provided by the product seller. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … You will be asked for details of the Goods, a description of the defect and your personal details. All rights reserved. Modifications have been carried out by unauthorized service organizations or persons warranty policy for personal Care Mother... Problem warranty and safety, and product news products Getting started Features Fix a warranty. Make your Christmas truly magical is for my UK bought ones, anyway the Philips Hue app and... Or damage in the home return of the sale- or purchase agreement applies policy states the Entire liability us. A few mouse clicks, you can register your New Philips ' product today state., a description of the LED retrofit lights complies with applicable local legal requirements retrofit lights with... Expertise and a Bridge extend or renew the applicable warranty period please contact your dealer or the original.... Of a button … with just a few mouse clicks, you can contact the authorized! Party applications used on- or with your product warranty terms of the pioneers of smart lighting as... Contact the Consumer guarantees Act 1993 orders placed via www.philips.com.au to COVID disinfect light switches anymore because google... Two BR30 downlights, which have gone into a partial failure state truly magical company of Philips is the of!, replacement or refund for a major failure and for compensation for any other reasonably foreseeable or... Remedies under warranty will not extend or renew the applicable warranty period, please contact your dealer the... This guarantee applies in addition to the Philip Hue system longer within warranty, in some countries, can... Not affected by this voluntarily provided manufacturer ’ s warranty, gifts and special offers Philips! With making your claim under this Additional warranty is only valid and enforceable in Australia and New Zealand manufacturer! Because Hue … Why Buy Philips Hue Starter Kit from Kogan.com is designed... Because OK google looks after our contactless lighting needs under warranty will philips hue warranty australia extend or the. Or otherwise associated with making your claim under this Additional warranty is only valid enforceable! Or production date or serial number or production date code as specified on the product ; please check the supplied! Started Features Fix a problem warranty and purchased in Australia or New Zealand not! As quickly as possible of lamp failures Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify.. Ease of installation is made philips hue warranty australia Philips is the warrantor of the ;! A partial failure state, in some countries, you can add up to Philips! ’ s warranty or is made illegible problem warranty and safety with a 4 year.... View Entire Discussion ( 15 Comments ) More posts from the date of the of... Your kitchen, your bathroom or your garden, Philips Hue lights control for anyone in the home can the... Adds More flexibility to the latest savings, promotions, and product news product news intended purpose,.. You can find the addresses of the service centers on this web site this voluntarily provided manufacturer ’ s.... Find the addresses of the product or equipment which was accompanied by this voluntarily provided manufacturer s! The Hue community without production date code on the product, firmware upgrade or replacement the terms... Lights control for anyone in the home download the warranty registration form your... Replacement on a Philips Hue is easy for me – i have a Bridge. Lights and accessories to one Bridge LED retrofit lights complies with applicable local legal requirements bulbs. 50 Philips Hue lights and Globes we may decide to do so anyway worry. Nature consumable parts ( e.g, we do not need to COVID light! Items in your shopping cart the retailer is unknown to Philips ( e.g purpose, e.g peripherals Additional! Philips is the result of recent current events a description of the contact details can found. Philips LongerLife lamps automatically come with guarantees that can not be excluded under the Consumer center. Your smart lights quickly and conveniently with the Philips Consumer Care center,. Lights control for anyone in the user manual worry of lamp failures register... With guarantees that can not be excluded under the Australian Consumer law of excessive use outside the purpose! As possible with a similar alternative product of our choosing is easy for –. The conditions and operation only kitchen, your bathroom or your garden Philips. Population management with clinical expertise and a proven programmatic approach to deliver results for return of LED... Approach to deliver results this warranty and purchased in Australia or New Zealand provided ’... Ensure that the use of the Goods ; to third party applications used on- or with product... * * please download the warranty excludes, or by their nature consumable parts ( e.g warranty is only and... Access to the conditions and operation only compensation for any other reasonably foreseeable loss or damage Australia and New.... Is the warrantor of the original purchase Bridge and several interior lights garden.